Terms of service

Welcome to Pitch Plug. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our store.

General

By using this website, you confirm that you are at least 18 years old or have permission from a parent or guardian to use this site.

Pitch Plug reserves the right to update, modify, or replace any part of these Terms of Service at any time without prior notice.

Products & Orders

We aim to provide accurate product descriptions, images, and pricing. However, Pitch Plug does not guarantee that all information on the website is always error-free.

We reserve the right to:

Refuse or cancel any order
Limit quantities purchased
Update product prices without notice
Discontinue products at any time

Sizing Responsibility

Customers are responsible for selecting the correct size before placing an order.

Please carefully review the size chart provided on each product page. If you need assistance, contact our support team before ordering:
pitchplug@outlook.com

Pitch Plug is not responsible for sizing mistakes made by customers.

Returns & Refunds

Refunds or exchanges are only accepted if the mistake comes from our side, including:

Wrong item sent
Wrong size shipped by our team
Damaged item upon arrival

If the customer orders the wrong size, color, or product, we will not offer a refund or exchange.

Shipping & Delivery

Orders require approximately 3–4 business days for processing and preparation.

Once shipped, customers will receive a tracking number via email. Delivery generally takes 10–12 business days, depending on destination and courier services.

Pitch Plug is not responsible for delays caused by shipping carriers, customs, weather conditions, or other external factors.

Intellectual Property

All content on this website, including logos, images, product descriptions, graphics, and designs, belongs to Pitch Plug and may not be copied, reproduced, or used without permission.