Refund policy

At Pitch Plug, customer satisfaction is important to us. Please read our policy carefully before placing your order.

We only accept exchanges or refunds if the mistake comes from our side, such as:

If the customer selects the wrong size, color, or product during checkout, we will not be able to offer a refund or exchange.

To avoid sizing mistakes, please carefully refer to the size chart available on each product page before ordering.

If you need help choosing your size, contact our support team before placing your order:
pitchplug@outlook.com

Orders take approximately 3–4 business days to be prepared and processed.
Once your order is shipped, you will receive a tracking number via email.
Delivery usually takes around 10–12 business days depending on your location and courier service.